Invalid Files / Transcode Failures

[Localpriest]

I am having problems burning MP4 files with Vuze Plus. Either the files disappear after I have loaded a name for the DVD or the burn process starts (very briefly) before failing with the message 'Video files invalid / Transcodes failed'. This has happened with several different files so it is unlikely to be a 'one off'.
Secondly, how do I contact the Vuze Support Team directly? As I have paid a subscription I should have access to professional support.

[parg]

Check out http://forum.vuze.com/Announcement-PLUS-...D-ME-FIRST for information on getting Vuze Plus support - the user forums are more for the free version of the client.

You may find more information about the failure in the log

Tools->Plugins->Log Views->Vuze Transcoder