Documents and Settings gone?

[rutharella]

Please help!!!

I'm not very tech savvy so excuse any noob speak. 
I have been using Vuze for a billion years and finally decided today to upgrade to plus. So I placed my order and got the key and trotted on over to Vuze to add it in and get to burning some DVD's and all of a sudden nothing works. Vuze loads, I go to the upgrade to plus, enter the key and as soon as I hit submit a thing pops up that says "Licence addition failed: The 'Vuze Feature Manager' plugin is required but isn't installed"... So I google around and find that I can install that plugin and find the section of Vuze that allows me to do so and it gets ready to download THEN when I take a closer look I have NO library anymore and the plugin thats trying to download says this next to it "ERROR: FAILED TO CREATE DIRECTORY 'C:\DOCUMENTS AND SETTINGS\OWNER\APPLICATION DATA\AZUREUS\ACTIVE". Im on Windows 8.1 for the record. So I try an brand new torrent, it says the same thing. I don't have a clue why it has just all of a sudden stopped working. I have had Vuze on this computer for over two years now and never had a problem. I tried resetting to defaults, deleting left over stuff from the app data folders.. reinstalling.. Any help will be much appreciated :) Thanks!
 

[parg]

If you had an already running/working Vuze and simply entered the license key via the Help menu then all that shoud have happened is that some plugin should have installed. I assume you are running version 5.3 or 5.4? If so you should already have had the 'feature manager' plugin installed, so that is very odd.

If you haven't already done so, grab the latest version from the links on 

http://wiki.vuze.com/w/FAQ_Payment_and_Activation

and check out other information on that page.

[woodleaves]

If you had an already running/working Vuze and simply entered the license key via the Help menu then all that shoud have happened is that some plugin should have installed. I assume you are running version 5.3 or 5.4? If so you should already have had the 'feature manager' plugin installed, so that is very odd.

If you haven't already done so, grab the latest version from the links on 

http://wiki.vuze.com/w/FAQ_Payment_and_Activation

and check out other information on that page.

 

 

[woodleaves]

I have exactly the same problem ............... have been using Vuze for a few years now, and on the Vuze Plus.

Yesterday I could not open Vuze, uninstall or install. Finally, early hours this morning I managed to re-install and was immediately asked to upgrade to the new version available, which I promptly did.

However, my Vuze Plus activation code is still valid, until June 2015.

When I try and enter the code, through the help menu as instructed ...................... I get the same message as the originator of this thread ................. ie

Vuze Feature Manager plugin not operational.

I too am not very tech savvy, and opened the link and followed your suggestion as above, but there is nothing there to solve this problem.

How am I to reinstate VuzePlus and exactly how am I to enable the Vuze Feature Manager plugin ............. completely foreign to me and never been asked to do this before. After all these years, I really cannot understand what is going on now. I have run the compatibility test.

Thank you to the originator of this feed because I was beginning to pull hair and feel completely stupid!!!
Makes a difference knowing I'm not the only one with the same problem.

Looking forward to a solution ..............................

[parg]

Have a look at http://wiki.vuze.com/w/FAQ_Payment_and_A...roblems.3F

It sounds as if the 'Feature Manager Plugin' isn't installed correctly.

[woodleaves]

hello RUTHARELLA

I don't know how to send this to you direct, but on my Vuze main page, I clicked on Tool, scrolled down and clicked on 'get plugins'

This took me to a page, the link of which is below, and in the list of plugins, there was the Vuze Feature Manager.

I've yet to find out if I have been successful or not, but good luck and let me know please.

( if I could find a smiley I would send one to you )

http://plugins.vuze.com/plugin_list.php

Bye for now