Billed twice, what to do?

[nursermk]

Hi, just signed up for Vuze plus. First try it said the transaction wasn't completed so tried a second time and when I checked my email it seems both went through which means I was billed twice. How can I go about getting one charge removed (or both and start over again?) as I have tried sending emails through internal and external channels without a single response. Please advise, thanks!

[parg]

It can take two business days for you to get a response - how long has it been? When you say 'sent emails' do you mean you followed the support process detailed here:

http://forum.vuze.com/Announcement-PLUS-...D-ME-FIRST

?

[nursermk]

It can take two business days for you to get a response - how long has it been? When you say 'sent emails' do you mean you followed the support process detailed here:

http://forum.vuze.com/Announcement-PLUS-...D-ME-FIRST
I responded via the internal website using the activation codes for both transactions and have two tickets awaiting a response. This was Thursday. How much longer should I wait?
?

 

[nursermk]

It can take two business days for you to get a response - how long has it been? When you say 'sent emails' do you mean you followed the support process detailed here:

http://forum.vuze.com/Announcement-PLUS-...D-ME-FIRST

?

 

It has been nearly a week, no one has answered my emails, my inquiries, my support forum posts---this is one of the worse experiences I've had. Still double billed, just want to cancel it all and try elsewhere. Does anyone have a way to reach this terrible support staff and get a refund for at least one of the double billed charges?